How to Delete Duo Mobile

Published by: Duo Security LLC
Release Date: September 10, 2024

Need to cancel your Duo Mobile subscription or delete the app? This guide provides step-by-step instructions for iPhones, Android devices, PCs (Windows/Mac), and PayPal. Remember to cancel at least 24 hours before your trial ends to avoid charges.

Guide to Cancel and Delete Duo Mobile

Table of Contents:

Cancel Subscriptions
Delete the App from iOS or Android
Getting a Refund

Duo Mobile Unsubscribe Instructions

Unsubscribing from Duo Mobile is easy. Follow these steps based on your device:

Canceling Duo Mobile Subscription on iPhone or iPad:

Open the Settings app.
Tap your name at the top to access your Apple ID.
Tap Subscriptions.
Here, you'll see all your active subscriptions. Find Duo Mobile and tap on it.
Press Cancel Subscription.

Canceling Duo Mobile Subscription on Android:

Open the Google Play Store.
Ensure you’re signed in to the correct Google Account.
Tap the Menu icon, then Subscriptions.
Select Duo Mobile and tap Cancel Subscription.

Canceling Duo Mobile Subscription on Paypal:

Log into your PayPal account.
Click the Settings icon.
Navigate to Payments, then Manage Automatic Payments.
Find Duo Mobile and click Cancel.

Congratulations! Your Duo Mobile subscription is canceled, but you can still use the service until the end of the billing cycle.

Related Guides

How to Delete Duo Mobile - Duo Security LLC from Your iOS or Android

Delete Duo Mobile from iPhone or iPad:

To delete Duo Mobile from your iOS device, follow these steps:

Locate the Duo Mobile app on your home screen.
Long press the app until options appear.
Select Remove App and confirm.

Delete Duo Mobile from Android:

Find Duo Mobile in your app drawer or home screen.
Long press the app and drag it to Uninstall.
Confirm to uninstall.

Note: Deleting the app does not stop payments.

How to Get a Refund

If you think you’ve been wrongfully billed or want a refund for Duo Mobile, here’s what to do:

Apple Support (for App Store purchases)
Google Play Support (for Android purchases)

If you need help unsubscribing or further assistance, visit the Duo Mobile forum. Our community is ready to help!

What is Duo Mobile?

Duo two factor authentication setup:

Duo Mobile works with Duo Security's two-factor authentication service to make logins more secure. The application generates passcodes for login and can receive push notifications for easy, one-tap authentication on your iPhone, iPad, or Apple Watch.

Additionally, you can use Duo Mobile to manage two-factor authentication for other application and web services that make use of passcodes.

Note: For Duo accounts, Duo Mobile needs to be activated and linked to your account before it will work. You will receive an activation link as part of Duo's enrollment process. You may add third-party accounts at any time.

License agreements for third-party Open Source libraries used in Duo Mobile can be found at https://www.duosecurity.com/legal/open-source-licenses.