How to Delete Immuni
Published by: Ministero della SaluteRelease Date: March 22, 2022
Need to cancel your Immuni subscription or delete the app? This guide provides step-by-step instructions for iPhones, Android devices, PCs (Windows/Mac), and PayPal. Remember to cancel at least 24 hours before your trial ends to avoid charges.
Guide to Cancel and Delete Immuni
Table of Contents:
Immuni Unsubscribe Instructions
Unsubscribing from Immuni is easy. Follow these steps based on your device:
Canceling Immuni Subscription on iPhone or iPad:
- Open the Settings app.
- Tap your name at the top to access your Apple ID.
- Tap Subscriptions.
- Here, you'll see all your active subscriptions. Find Immuni and tap on it.
- Press Cancel Subscription.
Canceling Immuni Subscription on Android:
- Open the Google Play Store.
- Ensure you’re signed in to the correct Google Account.
- Tap the Menu icon, then Subscriptions.
- Select Immuni and tap Cancel Subscription.
Canceling Immuni Subscription on Paypal:
- Log into your PayPal account.
- Click the Settings icon.
- Navigate to Payments, then Manage Automatic Payments.
- Find Immuni and click Cancel.
Congratulations! Your Immuni subscription is canceled, but you can still use the service until the end of the billing cycle.
How to Delete Immuni - Ministero della Salute from Your iOS or Android
Delete Immuni from iPhone or iPad:
To delete Immuni from your iOS device, follow these steps:
- Locate the Immuni app on your home screen.
- Long press the app until options appear.
- Select Remove App and confirm.
Delete Immuni from Android:
- Find Immuni in your app drawer or home screen.
- Long press the app and drag it to Uninstall.
- Confirm to uninstall.
Note: Deleting the app does not stop payments.
How to Get a Refund
If you think you’ve been wrongfully billed or want a refund for Immuni, here’s what to do:
- Apple Support (for App Store purchases)
- Google Play Support (for Android purchases)
If you need help unsubscribing or further assistance, visit the Immuni forum. Our community is ready to help!
What is Immuni?
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In the fight against the COVID-19 epidemic, the app aims to notify users at risk of carrying the virus as early as possible—even when they are asymptomatic. These users can then self-isolate to avoid infecting others, minimising the spread of the virus and speeding up the return to normal life for the majority of the population. By being alerted early, these users can also contact their general practitioner promptly and lower the risk of serious consequences.
The system is based on Bluetooth Low Energy technology, which is designed to be especially energy-efficient, and it doesn’t collect any geolocation data, including GPS data. The app does not (and cannot) collect any data that would identify the user, such as their name, date of birth, address, telephone number, or email address. Therefore, Immuni is able to determine that contact has taken place between two users without knowing who those users are and where the contact occurred.
Here is a list of some of the measures by which Immuni protects the user’s privacy:
• The minimum amount of data is collected—only data which is strictly necessary to support and improve the exposure notification system.
• The Bluetooth Low Energy code transmitted by the app is generated randomly and does not contain any information about the user's smartphone, let alone the user. In addition, this code changes several times every hour, protecting user privacy even more.
• The data saved on the smartphone is encrypted.
