How to Delete My Doctor Online (NCAL Only)
Published by: Kaiser PermanenteRelease Date: August 13, 2024
Need to cancel your My Doctor Online (NCAL Only) subscription or delete the app? This guide provides step-by-step instructions for iPhones, Android devices, PCs (Windows/Mac), and PayPal. Remember to cancel at least 24 hours before your trial ends to avoid charges.
Guide to Cancel and Delete My Doctor Online (NCAL Only)
Table of Contents:
My Doctor Online (NCAL Only) Unsubscribe Instructions
Unsubscribing from My Doctor Online (NCAL Only) is easy. Follow these steps based on your device:
Canceling My Doctor Online (NCAL Only) Subscription on iPhone or iPad:
- Open the Settings app.
- Tap your name at the top to access your Apple ID.
- Tap Subscriptions.
- Here, you'll see all your active subscriptions. Find My Doctor Online (NCAL Only) and tap on it.
- Press Cancel Subscription.
Canceling My Doctor Online (NCAL Only) Subscription on Android:
- Open the Google Play Store.
- Ensure you’re signed in to the correct Google Account.
- Tap the Menu icon, then Subscriptions.
- Select My Doctor Online (NCAL Only) and tap Cancel Subscription.
Canceling My Doctor Online (NCAL Only) Subscription on Paypal:
- Log into your PayPal account.
- Click the Settings icon.
- Navigate to Payments, then Manage Automatic Payments.
- Find My Doctor Online (NCAL Only) and click Cancel.
Congratulations! Your My Doctor Online (NCAL Only) subscription is canceled, but you can still use the service until the end of the billing cycle.
How to Delete My Doctor Online (NCAL Only) - Kaiser Permanente from Your iOS or Android
Delete My Doctor Online (NCAL Only) from iPhone or iPad:
To delete My Doctor Online (NCAL Only) from your iOS device, follow these steps:
- Locate the My Doctor Online (NCAL Only) app on your home screen.
- Long press the app until options appear.
- Select Remove App and confirm.
Delete My Doctor Online (NCAL Only) from Android:
- Find My Doctor Online (NCAL Only) in your app drawer or home screen.
- Long press the app and drag it to Uninstall.
- Confirm to uninstall.
Note: Deleting the app does not stop payments.
How to Get a Refund
If you think you’ve been wrongfully billed or want a refund for My Doctor Online (NCAL Only), here’s what to do:
- Apple Support (for App Store purchases)
- Google Play Support (for Android purchases)
If you need help unsubscribing or further assistance, visit the My Doctor Online (NCAL Only) forum. Our community is ready to help!
What is My Doctor Online (NCAL Only)?
My doctor online ncal only:
The My Doctor Online app is for Kaiser Permanente Northern California members.
• Get the care that works best for common concerns, including E-visits for advice, prescriptions, and tests.
• Get timely notifications about appointments, screenings, immunizations, surgeries and procedures, pregnancy, diabetes, and more.
• See your doctor with a video visit.
• Schedule and manage primary and specialty appointments for you and your family.
• Refill prescriptions.
• View test results and other information in your medical record.
• Find doctors and medical office locations.
To get started, download and launch the app. Sign-in with your kp.org user ID and password. A Northern California member without a kp.org user ID and password can register from the app – just tap “Sign-In Help.” Once you sign-in, enable app notifications.
