How to Delete Pronto

Published by: San Diego Metropolitan Transit System
Release Date: September 06, 2023

Need to cancel your Pronto subscription or delete the app? This guide provides step-by-step instructions for iPhones, Android devices, PCs (Windows/Mac), and PayPal. Remember to cancel at least 24 hours before your trial ends to avoid charges.

Guide to Cancel and Delete Pronto

Table of Contents:

Cancel Subscriptions
Delete the App from iOS or Android
Getting a Refund

Pronto Unsubscribe Instructions

Unsubscribing from Pronto is easy. Follow these steps based on your device:

Canceling Pronto Subscription on iPhone or iPad:

Open the Settings app.
Tap your name at the top to access your Apple ID.
Tap Subscriptions.
Here, you'll see all your active subscriptions. Find Pronto and tap on it.
Press Cancel Subscription.

Canceling Pronto Subscription on Android:

Open the Google Play Store.
Ensure you’re signed in to the correct Google Account.
Tap the Menu icon, then Subscriptions.
Select Pronto and tap Cancel Subscription.

Canceling Pronto Subscription on Paypal:

Log into your PayPal account.
Click the Settings icon.
Navigate to Payments, then Manage Automatic Payments.
Find Pronto and click Cancel.

Congratulations! Your Pronto subscription is canceled, but you can still use the service until the end of the billing cycle.

Related Guides

How to Delete Pronto - San Diego Metropolitan Transit System from Your iOS or Android

Delete Pronto from iPhone or iPad:

To delete Pronto from your iOS device, follow these steps:

Locate the Pronto app on your home screen.
Long press the app until options appear.
Select Remove App and confirm.

Delete Pronto from Android:

Find Pronto in your app drawer or home screen.
Long press the app and drag it to Uninstall.
Confirm to uninstall.

Note: Deleting the app does not stop payments.

How to Get a Refund

If you think you’ve been wrongfully billed or want a refund for Pronto, here’s what to do:

Apple Support (for App Store purchases)
Google Play Support (for Android purchases)

If you need help unsubscribing or further assistance, visit the Pronto forum. Our community is ready to help!

What is Pronto?

Pronto - virtual vs physical cards:

PRONTO makes buying fares for MTS and NCTD easier than ever. Add money to your PRONTO app, then scan your phone at the validator each trip you make. Our pay-as-you-go function means you always get the best fare! When using the app, hold your phone 5 to 6 inches below the validator to scan your barcode.

The PRONTO app can also help you plan trips, see real-time arrivals, get service statuses, save favorite stations, and find stops for San Diego County area transit so you can plan your trip around San Diego without any problems.

Always Get The Best Fare
With PRONTO, you can pay-as-you-go* by adding money to your PRONTO account with a credit or debit card. Every time you scan your app, the appropriate one-way fare is deducted from your balance. Look for validators at Trolley, SPRINTER and COASTER stations, and onboard buses.

You will never be charged more than a Day Pass ($6 Adult or $3 Reduced Fare) in a given calendar day, regardless of how many trips you make. Likewise, you will never be charged more than a Month Pass ($72 Adult or $23 Reduced Fare) regardless of the number of trips in a calendar month.

You can track your progress toward a Day or Month Pass in the PRONTO app.