How to Delete Salesforce Authenticator

Published by: Salesforcecom
Release Date: August 15, 2024

Need to cancel your Salesforce Authenticator subscription or delete the app? This guide provides step-by-step instructions for iPhones, Android devices, PCs (Windows/Mac), and PayPal. Remember to cancel at least 24 hours before your trial ends to avoid charges.

Guide to Cancel and Delete Salesforce Authenticator

Table of Contents:

Cancel Subscriptions
Delete the App from iOS or Android
Getting a Refund

Salesforce Authenticator Unsubscribe Instructions

Unsubscribing from Salesforce Authenticator is easy. Follow these steps based on your device:

Canceling Salesforce Authenticator Subscription on iPhone or iPad:

Open the Settings app.
Tap your name at the top to access your Apple ID.
Tap Subscriptions.
Here, you'll see all your active subscriptions. Find Salesforce Authenticator and tap on it.
Press Cancel Subscription.

Canceling Salesforce Authenticator Subscription on Android:

Open the Google Play Store.
Ensure you’re signed in to the correct Google Account.
Tap the Menu icon, then Subscriptions.
Select Salesforce Authenticator and tap Cancel Subscription.

Canceling Salesforce Authenticator Subscription on Paypal:

Log into your PayPal account.
Click the Settings icon.
Navigate to Payments, then Manage Automatic Payments.
Find Salesforce Authenticator and click Cancel.

Congratulations! Your Salesforce Authenticator subscription is canceled, but you can still use the service until the end of the billing cycle.

Related Guides

How to Delete Salesforce Authenticator - Salesforcecom from Your iOS or Android

Delete Salesforce Authenticator from iPhone or iPad:

To delete Salesforce Authenticator from your iOS device, follow these steps:

Locate the Salesforce Authenticator app on your home screen.
Long press the app until options appear.
Select Remove App and confirm.

Delete Salesforce Authenticator from Android:

Find Salesforce Authenticator in your app drawer or home screen.
Long press the app and drag it to Uninstall.
Confirm to uninstall.

Note: Deleting the app does not stop payments.

How to Get a Refund

If you think you’ve been wrongfully billed or want a refund for Salesforce Authenticator, here’s what to do:

Apple Support (for App Store purchases)
Google Play Support (for Android purchases)

If you need help unsubscribing or further assistance, visit the Salesforce Authenticator forum. Our community is ready to help!

What is Salesforce Authenticator?

How to use salesforce authenticator for mfa logins for lightning experience and salesforce classic:

Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity.

Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator.

Location Data & Privacy
If you enable location-based automation in Salesforce Authenticator, rest assured that Salesforce never tracks your location or shares it with anyone. Location data is stored securely on your mobile device, never in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help.

Battery Usage
Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.