emmy: electric moped sharing

Painful signup and verification, where guidance isn’t clear and video upload is limited to something like 3 seconds. Looking forward to trying the app.

Beware a hidden sign up fee! I downloaded Emmy with the promise of free rides for a first-time user. However, upon registration I was hit with a 10€ charge which was only explained to me after I raised the issue. Nowhere was this charge advertised. Customers deserve more transparency.

This app and scooter rental system has come a long way. They have made it easier to figure out and it runs more smoothly. Most importantly, it is by leaps and bounds the best way to get around Berlin. Fast and fun and reliable. I wish they had it all over the world. So much better than all that scooter junk that is showing up on every street corner. Two people can ride comfortably across the entire city in minutes.

Nice scooters, but they still have a lot of rough spots they need to fix in their app and overall experience. I’m updating this review after working through an issue with a fantastic member their service team. I see some negative reviews here about their service. They must have made major improvements in this area, because my experience was model of what I wish every company provided. Toan from Emmy, you know I’m talking about you.

I frequently use Emmy in Berlin. I love to ride the scooters. What is really bad is the helmet box . It is cut way too tight for two helmets. It leaves me calling the hotline at least once or twice a month. The mirrors are frequently twisted and can’t be used at all. The indicator has to be turned off manually, ( coup Scooter played at least an audible sound). All in all i will definitely continue to use the service but it’s time for the Emmy team to fix those issues. Andi