Klara – Patient communication

I’m reading a lot of reviews, but they are from 1 yr. To 5yrs old.? I’d like to see all the recent reviews because it’s been easy to use so far, except my docts office didnt specify they actuall use Klara.? I’ll check on Monday morning to be positive. Texting back and forth has been seem less, and easier for me to remember the date of appt.s now. Only dermatologist uses it so far. No issues have happened as I’ve read about w/others. Hope it continues.

For my appointment, I open klara at the correct time. The doctor could not see me or hear me, even though I gave Klara permission to access my microphone and camera. I was literally yelling and also typing messages in the box, but he was seeing and hearing absolutely nothing, so he disconnected. It turns out the klara allowed him to create a separate instance, and he was sitting there, and I was in the first instance, but Klara did not make the connection or tell him that I was in that first ins

I really like the app—very convenient to text with the doctor. Would be 5 stars except the only issue is if I set the phone down for even a couple minutes I have to log back in (text code to me and everything), and it does this even if I’ve checked “remember this device for 30 days.” In effect, if I’m trying to text the doctor and I get interrupted, I have to start completely over. That feels more like a bug than a feature, no?