Klara – Patient communication

Assumption of management is every patient is sitting at phone available to get there delayed return call all the time and toalljy computer savvy. It’s rather difficult to text an explanation for what was their actually being a $146.overbilling for a string of office and out patient hospital visits and correlate required copayments to MD at times of visits. Hardly patient friendly professional service evidencing the business of medical practice prevails! Maybe Seniors will survive with AI. Fina

As a communication system with my doctor, I really liked it, but since the most recent update, logging in has become more annoying. In spite of the ‘remember me for 30 days’ option listed under the email code request (which is a secondary security measure), the system will ask at random. It wouldn’t bother me if it was just guaranteed that every time I would have to go through a two step login, but it’s irritating that the system seemed to work as intended prior to the update and now does not.

The thought behind this app is great. The issue is the logging in. You should be able to login with faceID or a pin. To have to receive text and verify your age each time is just too much. Please fix it.

My main complaint with this app is that it never remembers my device even though I input my date of birth and click remember. So every time I enter the app I have to enter my phone number, the code, and then open my email to enter another code, then verify my date of birth. SUPER frustrating.

Every time I log in it takes like 3 tries. Because on the second try it says I’m already logged in and that’s it… so then I have to jump through the hoops of verifying my phone number and email for a third time. I’m not sure what’s happening but it’s annoying.