PetSmart

👍👍👍👍

The app is really convenient to place my orders ahead of time when I know what I want but this new update has made using the app so annoying. Treats section barely wants to work and when I try to place my orders through the app now I’m having card issues no matter what card I use. This update needs another bug fix cause the whole revamp of it is a fail if nothing works. Even tried to delete and redownload but still no luck.

I can never get to the actual checkout without getting a “uh oh error”

It’s a pretty standard app. Some store apps have more options such as a scanner or telling you which isle a product is in. Grooming part of the app has multiple steps and you can’t do multiple pets at a time, this is where an update should be made. Unfortunately when you go to put in an appointment for one animal, by the time you get to the next there may not be an appointment at the same time or an hour after the one you just made.

Petsmart literally loses business from how bad this app is. The UX of autoship is horrible. I try to change my shipping cadence and it doesn’t ever save. I haven’t received my order in over a month so I have to use the “ship now” function. What is the point of autoship if I have to manually ship it every time I need my order… No alerts in the app of why an wasn’t getting sent either. I’m so confused. Will be switching to a different store for pet care