The RealReal - Buy+Sell Luxury

The fees and take rate are ridiculous. (Sell your items somewhere else). The shipping fee is $$$. Yet they’ve added advertisements to the platform. But my favorite update just happened: I’m so grateful that they moved sections so it takes me longer to find my saved lists. Now I don’t waste time scrolling and buying things I don’t need. This change is going to save me a bunch of money and will eventually make me forget to open the app. 👍🏼👍🏼

They should really have free shipping and free returns, even if they have to up the prices a bit. Any time I buy something that doesn’t work out, I’m out $30, so I don’t buy a lot of “maybe” items that I could love. Also the “REAL” 20% discount barely works on anything.

Thank you for removing the ads from your platform. It seriously makes a difference and no longer distracts me while browsing.

Overall this app is ok, but I constantly wonder how much user testing they do if any, with the new features. For example, the latest update shows text over an image that says “add to waitlist.” This text makes me think that that item is out of stock, however, in clicking on the item it’s clear that the item is available for sale. This text overlay makes it very difficult to see what the garment actually looks like, not to mention it’s just messy to the eye - it makes me not want to browse anymor

They offer great clothes, but the descriptions are not detailed enough. They don’t show pictures of the clothing labels or provide sufficient details in general. Additionally, the shipping is very expensive, and customers must also pay for return shipping. There is no free shipping or returns, meaning if you buy something and decide to return it, you end up spending around 30 dollars on shipping for both directions.