Reviews for American Airlines

See the most current app reviews (and compare customer ratings) for the latest version of American Airlines, an iOS app from American Airlines for the iPhone, iPad, and Android platforms. 100% of the reviews were posted from different devices and unique IPs and were written by real app users from the United States.

So, before updating or buying the American Airlines app, read app reviews to get a trustworthy opinion.

Ratings and Reviews

Rated 4.48 out of 5

25 global ratings

5 Star
72% Complete (danger)
4 Star
4% Complete (danger)
3 Star
24% Complete (danger)
2 Star
0% Complete (danger)

25 Recent Reviews From the United States


By Marfun69

Great people/service. Technology needs help. Too much back and forth, not streamlined. Too much up selling.

Great Service Early Arrival…

By Rokitgrl1

Flight 2326 to DFW flight attendants and pilots did an awesome job getting passengers boarded. We arrived early to our destination! Thank you American Airlines..

Happy customer

By raj85858586

Very friendly staff, I had a great experience will use American Airlines again


By colorado springs bou

The American Airlines family was there from beginning to end with helping me reacquaint myself to the flying ‘ordeal’ after an 8 year flying hiatus. I could not have had better flights to and from Colorado Springs. Everyone from answering my questions and keeping me up on the flight changes, to opening doors for me, were professional, welcoming and knowledgeable. American Airlines is the best! Thank you for helping this old lady have a pleasant and comfortable experience !

Continuously improving.

By gdbajehh did

Always appreciate the updates and functionality of the app.

So far okay

By Flako0113578

Straight to the point

Sign in

By Bichonlady52

It keeps telling me to put my correct password which I did. Can’t sign in even when I change it. Frustrating when checking flight.

Great Experience!

By PleaseBdcent

Earlier today, I flew on AA from Salisbury, Md to Philadelphia, PA and then to Albany, NY. Everything was perfect. Flights left on time and got in early. The staff couldn’t have been nicer. It was a great experience! Fljchkxydjxngxjxjxkyc

#PlanAmerica ###

By KM Paup

From the start of the trip to the trip back was very enjoyable flight attendant were very courteous made overall trip very pleasurable

Can’t Live without It

By MG frequent user

App makes it a breeze when traveling on American! Easy to make flight changes as you immediately know availability and cost. You are kept up to date on flight status and baggage progress.


By Skweez27

I am writing this review not because the app pestered me to, but because it is one of the most highly useful and functional on my phone. EVERY FEATURE ACTUALLY WORKS. One-stop for my flight and gate info, load my boarding passes right into Apple Wallet and track my luggage. Same app also enables me to view the flight in progress and check out the entertainment. User intuitive layout is much appreciated. GREAT DESIGN.

i’m happy

By may1967luv

my plane didn’t crash!

Useful on the go

By Engineer1967

Stable app, clear user interface, reliable and accurate information. A highlight among AA services.

Love this app

By Missouri MomKari

Love the updates in real time. I also like the links to a map for directions to your next gate for connecting flights and estimated time it will take you to walk there. It also has a status of your luggage.

Costumer service in Miami

By Benjamuch

I very happy,, Michael answered all my questions, he was very professional, he was able to help and fix my problems for me I will give him 10 stars for his service . He was able to check my baggage and more ,,,,,

Thank u Nitesh

By Joy_6678

The agent Nitesh is very patient. She help me solve the problem. I was going to writing a positive feedback for her,but i just left a moment Then chat is ended. I am sorry about that! If someone chat with her,plz give her a five star after chat!

Nikisha Philadelphia

By Quinn Ivory (Columbu

Amidst delays and craziness, Nikisha in customer support was a rock. She was a magician and made everything work out smoothly. Credit where credit is due.

My luggage

By Tricey84

To whom it may concern; My luggage is destroyed, my luggage came on the conveyor belt open because the zipper is broken and there is a dent in it. This is ridiculous.

Priority bags sent last to carousel

By Coolluke39

Almost all the priority tags came out last. Very frustrating as removes the benefit.


By Saucoin

Should be able to report missing luggage on app for when the city has no one working your counter


By branbugg!!

When arrive everyone was helpful. Only one lady at the TSA was pretty rude and made my son (first time flyer) very uncomfortable when he didn’t understand her rude instructions. But other than that everything was smooth. From arrival to landing! Will fly with AA again!

Great App Great Airline

By George Jacob

The American Airlines App is my favorite to use ! You can do most anything in real time rather than call.

Poor Wallet Support

By TechGuy110

Generally ok but I cannot get boarding passes to import into Apple Wallet. My flight was cancelled last minute and rescheduled for two days later. Importing the boarding passes for my rebooked flights keeps importing my old, expired passes!

Will not stop asking me to review

By NickNotti

App is ok. Often can’t find my flight info. Issue with the constant bugging to write a review. Hopefully it stops now.

Best airlines app

By Antoniosuper soccer

You can do pretty much everything on this app.

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