Duke Energy App Reviews

I never used to have this problem with this app until approximately 6 months ago. Every single time I try to log in, it says there’s a problem with my credentials and forces me to change my password. EVERY SINGLE TIME!! It’s infuriating! Please fix this!!

Would be great if copy/paste function could be added to confirmation page for confirmation number.

I do not understand petty complaints. Obviously many have not lived in remote areas where it takes days to get a normal outage repaired. I had Duke Energy in Central FL over 40 years, way back to when it was called, before Progress Energy. Florida Power . I never once found complaint with my service. Even the cost outweighs many other companies. Living in South GA was a nightmare with power. I am so thankful to be back home with The Duke! Thank you Duke for serving my electrical needs and with a

I forgot my password and immediate tried to use the ‘forgot password’ after one try of logging in. While waiting for a code (that I never received) I refresh the page and it tells me I’ve been locked out for 30 minutes. I’m just trying to change my password to pay my stupid bill. I’ve been locked out for “30 minutes” for now going on 2 hours. How does that work?

Updating my review. But previously i couldnt log in and there was no report of a mobile service outage. Just tried it now and was able to log in.

Debería tener la app en Spanish You should have the app in Spanish.

Anything I’ve needed to do, I did on the app or it connected me with a REAL PERSON that knew exactly what was up. Reporting outages has gotten actual results every time, including once when they called me 5min after the report to get someone out there to help. Made moving easy, made asking dumb questions easy, made paying the bill easy. Other areas may be different but I love this app for mine (western NC)

I am blind, are use a screen reader called voiceover on my phone, I need to move into Florida, I have duke energy, I can’t login to the app because when I type the letters on the typing, apparently something on your end keeps putting in the different letters than what I’m typing, it’s not my phone, because I have no problems with the with other apps that I use typing in my email, a.k.a. username, and password. Please make the app accessible for the blind.

Between tracking my usage on this app and the free energy audit that Duke offers, I was able to figure out some DIY home improvement strategies that lowered my annual bill by about 25% and $300 even though they did a rate increase.

Love your app. I use it every day!

I’ve been using this app for a long time and really like it but recently it’s like it doesn’t save my login info. Every time I open the app I have to go into my passwords on the phone and then Duke seems to “remember” my login. What’s up with that?! It’s super annoying.