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Firehouse Subs App App Reviews

The Firehouse Subs App app recently received 40 positive reviews on iPhone, iPad, and Android devices, and 2 negative reviews. Users in the United States have given Firehouse Subs App app an average rating of 4.91 out of 5 stars, based on a total of 88.2K ratings since its release on Sep 24 by Firehouse Restaurant Group. Can you share your positive or negative thoughts about Firehouse Subs App?

Ratings and Reviews
Rated 4.45 out of 5

88.2K global ratings

5 Star
70%
4 Star
5%
3 Star
20%
2 Star
5%

40 Positive User Reviews for Firehouse Subs App

Need gift card option

App is ok but needs an option to use gift cards to pay. Also needs the option to scan a receipt if you forgot to scan in store or the drive through

Jags BOGO

We love FH subs and especially when our Jags score that field goal.

Yummy!!

Can we say succulent!! Love these subs; great bread and the flavors mesh really well. Love’em!!

Box of pickles guy

You guys are the best firehouse in Florida!

Tip

I want to be able to add the tip to my online order. I rarely carry cash.

Wonderful customer service

it was very pleasing to be greeted with a friendly staff! Shout-out to the young night crew !

Yummy!

I just love Firehouse and the Club on a Sub!

App not working correctly

I love firehouse and their subs, I just haven’t been able to use the app to order food in advance and it just makes me not want to bother trying to order. On attempt to purchase my order, it gives me an error as if it’s my card that is declining the order. I have tried ALL of my cards, Apple Pay, and even friends cards and it gives the same result as if it’s the card being used. I have tried to get assistance with the automated messaging and had no help. I had talked with the workers at multiple

This app is pitiful

Trying to sign in three times now and can’t get in. I had an account before the update but can’t getting now. When asking for a code just from my email it won’t send be a code. If trying to create an account it tells me that there is a problem. Do you NOT want old customers anymore ???

App works!

Unable to use gift cards?

Great app!

A great and easy to use app when it comes to making my orders and collecting points!

Much easier!

This app is great. I am tech NO and this one even I can figure out!

Very glitchy

The app keeps refreshing and jumping me back to the top of the page. Needs some work

Best subs in Green Bay

They do make by far the best subs in Green Bat

Excellent

One of the main reasons I frequent firehouse subs is that it’s easy to use their app. Customizing items, something most apps struggle with, is super easy and fast.

wish for more customizations

wish i could customize the meats on the speciality subs

Great app

Makes ordering lunch easy

Wonderful place to eat !

Great service

Great sub

The best sandwich in town. Very easy to use the order app.

Firehouse!

The app is very convenient for picking out exactly what you want

Great Stuff

The staff at my local Firehouse always do a great job!! Thank You!!

No offers

In the world of mobile apps at restaurants I was disappointed to see firehouse subs little to no promotional offers running on the app. This also makes the point system in the app feel like it carries little to no weight. Mobile apps offer a speedy and convenient option for customers to order at the restaurant, but this app does not reward the dedicated consumer as much as the McDonald’s App or Wendy’s app. For that I give this app 3 stars. Functionality of the app is there, I can’t help but

Firehouse > other subs

Mane this thing is amazing and simple and I was able to use my Apple Pay!

Awesome service by Jackie

Super friendly staff. Great food.

Need more daily deals

I wish they had more deals more often I would spend way more

Great food Simple to order

No matter the occasion or group, Firehouse has always taken good care of our needs with excellent food.

GOAT

This Fire house Sub is the Greatest of all times!

My favorite sub place

This is my favorite sub place to eat at!! New York steamer and hook and ladder are the best!!! Wish you could dive a large into two different subs.

Way better than last app experience, thanks!

The last app experience was clunky and didn’t always work. This new app is streamlined and easy to navigate!

Great subs and service!!

Never disappoints!! Always fresh and tasty!!

Amazing

I haven’t personally had an issue with the app, and the food is AMAZING!

Best Sandwich Shop around

I’ve been getting firehouse for years and it’s really nice to have the opportunity to earn rewards for free sandwiches✨✨

Need more options

Should be able to have option to edit kids sandwich to cold… maybe ask for condiments on the side?

Club was perfect

This store is my favorite! ALWAYS FRIENDLY and helpful! Delicious sandeich and my coworkers favorite

App Use

The app works a lot faster than the old app.

Employee attitude

Usually employees friendly. The young woman who took our order obviously didn’t want to be there. She didn’t ask what bread I wanted. When I asked could she change it to wheat she said yes I’ll tell them. Well she obviously didn’t because the order was on white. We told the maker of sandwich and she remade us a new one. Young woman was more interested in conversation with co worker than taking our order and correcting it.

KG23

Very Firehkuse sun I’ve purchased and eaten has been top notch!

Add ons

Wish you could put Mozzarella Cheese as one of the add ons for the hot sandwiches...

2 Negative User Reviews for Firehouse Subs App

Pay cash in store when using the app

I wish we could order thru the app and pay cash at the store.

Most frustrating app!

Entered a pickup order 5 times, each time before finalizing the order the app would show the correct order and then mysteriously delete 2 or 3 orders before payment. Each time we would go back and add the items, only to be deleted again. The worrrrrst.