GO / Taxi app for Japan App Reviews

I really like the app, but it doesn’t let me review my rating of my driver. It asked me to review my driver and I clicked too soon which meant that he received a neutral rating. He was great and didn’t deserve that. I want to fix that but I don’t see a way to do it.

Very easy to access and setup. And coupons are properly. Thanks.

Easy to use app.

Solid app. Easy to navigate. UI was pretty well made.

I absolutely recommend and love the app and services, cleanest of taxis inside and out, the incredible efficiency of pickup and drop off. But most importantly is is very inexpensive and best option when struggling w luggage, locations, etc. The drivers are awesome!! My experience in Japan was great with the help of these kind folks drivers. Highly recommend.

Excellent service! Will use during my trips to Japan. P. Berman

Very easy app to use. Driver was quick, courteous and friendly. Great experience n my first use of this app

In Japan visiting from US. Worked well! Similar interface to Uber which we are familiar with.

Very used to traveling with Uber in other Countries, but I have to say, the Response time with GO is magical. Super quick, always on time, straight to the point, no unnecessary small talk… unless you want it

It was an awesome experience. Driver was polite and helpful. Highly recommendable.

It can be better

I’ve been living here in Tokyo for 15 years, but I only tried this now. Thank you for a great app!

Great service. Very reasonably priced compared to Uber. Took away the fifth star only because of lack of translation (to English) in parts of the app. I had to take a screenshot and use google translate to see the equivalent. Recommend using this for airport service as well - they offer a flat-rate option which charges you the minimum of the meter or flat-rate which is nice.

Very friendly and efficient. Always on time. Reservations are easy. Drivers are great. This app disappeared for a couple of years for foreigners. Glad it’s back.

The GO app used to be unavailable unless your Apple Store was set to Japan. So glad they’ve fixed that issue! The app works perfectly and is extremely user-friendly. The coupons are also wonderful. I’ll always use this app now when I need a taxi, or when I need to reserve a taxi to get to the airport.

very convenient! Arigato!

Very efficient application and service!! Driver was very informative and incredible hospitality!! We will use this app again!

Compared to Uber, it is not very well designed and does not deliver what it says will pick you up. The biggest issue I had is the limited options or pretty much no options I had in selecting the size of the car. I ordered a slide door car which clearly stated 4-6 people. The car showed up and it only held 4 passengers resulting in my ordering another car doubling the fare. With Uber, I had the option of ordering a premium van which holds bigger suitcases and 4+ people comfortably.

While it can work well there numerous issues with the app. No ‘cancel’ button and no way to message the driver and type your own message is pretty frustrating. Especially when a lot of users are from out of the country. They should fix this app to make it more usable and logical.