Hotels.com: Travel Booking App Reviews

I booked a 2 night stay in Milano, Italy Appartamento Della Star. I arrived late 11pm to a non-description location, darkened area, to find out my guaranteed stay was sold out! At midnight I was walking w/baggage to an alternative hotel a GUEST suggested. The manager wouldn’t talk to me or help me! I stayed @ Hotel Iliban & was most satisfied. Hotels.com did nothing @ my trauma or fraud! Very disappointing when I’ve been a patron for 15+ years🥲wtf!

So I’m looking at hotels and want to pull up a map or directions and I can’t copy the address?! Really. You can only click and view it in a map within the app and you can’t do satellite view or directions. There’s no reason not to have everything in the app able to copy. Update: I can copy the address from reservation details. But I can’t from the property details page.

Olvide mi contraseña y correo

The best app with so many awesome features and great service abd customer support is absolutely amazing

App makes it difficult to rate and review properties you stay at. Also, lots of evidence the app doesn’t do enough to weed out robot or fraudulent ratings. Lots of hotels getting 8+/10 rankings that are substandard places. Getting refunds for substandard service at hotels is also really annoying - goop jumping but possible. Been using for years but going to transition to just using cc reward benefits on a good cc soon like CO venture or Chase S reserve.

The app is fine but the website allows you to use your Google to sign in. Downloaded the app and it doesn’t give you the option to sign in with Google. Seems like an annoying oversight.

Frequently stops or lags. Sometimes can’t zoom in on the map.

I love love love the rewards program they have! My husband and I travel a lot and we love the free nights!

The app is full of good information. I like the weather updates, quality photos and organization of my trips.

My hotel reservation shows up in the Bookings screen but the car I booked is nowhere to be found in the app! Make sure you save your car receipt somewhere safe.

Very good accommodations. Quiet

Been using this Hotels app for many years. Appreciate the ease of use and rewards given. Wish I could leave notes for locations I have stayed at for future references. And marking favorites after stay would be appreciated.

My wife and I travel a lot for work and for pleasure. We use the app every time and have since we discovered it a few years ago. Wonderful experiences!

Just try and redeem your free night and then check your bank account. Liars and rip off! Delete this app!

Is there a way to see past bookings? Can’t find it

I use this application for all my reservations, Great one highly recommended

I find this app to be very easy to use. I have not had any trouble with it or my bookings. Thank you.

I always earn free nights! Have reaped the benefits for over 8 years! Would highly recommend & ha e done so!

It’s fast and good very good job

Everything on the app is great and it’s easy to navigate. But it is missing a way to pay your hotels .com credit card in the app. That is convenience and would make my life easier.

I canceled my trip because something came up I have to do important. When I made reservations at this hotel it said refundable. I called Expedia.com. Couldn’t connect someone to me to talk. VERY upset with my refund

Amazing hotel!! Friendly and helpful. Clean and will most definitely go back

This app used to be great, but now it’s buggy, the bookings are not accurate, their customer service has deteriorated. Overall it needs a update or will start losing loyal users like me.

The app used to keep me signed in… it no longer does that… also, I cannot book reward nights! Pointless!!!!

Easy to use and wonderful discounts

Rented a room at a motel 6 for sat night got there I had hit Sunday call hotels .com and they fixed it for me thank you!!

Outstanding service. Thank you 😎

App easy to guide and all information with touch of a button. Professional look and feel.

We were able to check right in at the hotel we booked, but they couldn’t get me a receipt and I haven’t received one from the website yet, either.

Viajo mucho y reservo a través de la app Hotels.com y me ha funcionado muy bien la recomiendo

I have used this app for years and absolutely love it!!

Always a great packaging. Easy to view and compare, have been using this site for years. Reliable.

I had more stars then just one , I was suppose to have 4 or 5 before we booked the Baymont in Lafayette, Louisana, so that’s why I only gave a three stars since we got cheated on stamps they only show 1 stamp , that’s wrong .

It has some convenience features. But in general it’s pretty useless.

My go to when we’re traveling!

Very easy to go through the categories and to filter things.

I use for our company hotel bookings it makes things easy for me to book multiple people in different locations every night

I can never find my free night. Why isn’t it under REWARDS???

This app was way better before they changed everything. Now it’s almost confusing and you can’t zoom in to see the photos. The positive thing about this app is the free room you get after your 10th booking.

Always use this app always a good description on the properties

Convenient to use. But not easy to track. Wish it provide booking history for reference.

I like the app it’s nice to find a hotel from them but two times already I have got gypped out of my points and now even with Covid I having problems my points expire i’m not happy right now with the app

Booking with Hotels.com is always easy and fast.

I have used the hotels . Com app for years and I think it’s awesome! Extremely easy to use and I get rewards to boot.. beautiful.

The very Best in hospitality, communication and Mark is always eager to please. Comfortable room. Convenient parking.