13 Positive User Reviews for Italo: Italian Highspeed Train
No apple pay and no automatic recognition of credit card
The app is nice and easy but would be great to have two preferred credit card (one business and one personal) and/or have apple pay as payment method.
Also the credit card form is not recognised as such so you cannot use the stored cards on iphone. You have to input manually
Great App
Well designed,easy to navigate and to process payment. We were not giving the option to choose sit type for the return, that was the only thing we found odd.
App no longer works
Was a great and convenient substitute for the website, but it hasn’t been working at all recently. Just redirects you to the site.
Great & easy app for tourist
This is an easiest app to book fast train tickets. My first time to Italy and I had no issues to book all my train trips through this app. I’m very happy with it!
Good trains. App easy to use
Good trains. App easy to use
Italo
Easy to use very comfortable economy seats
Apple Pay
Lack of Apple Pay as option for payments... it would be great to have this option as well to speed up the payment process...
6 Negative User Reviews for Italo: Italian Highspeed Train
App stopped working
App worked great until new iOS update was installed on my iPhone 2 days ago. Now it won’t work and directs me to website despite reinstalling. Still works on devices that aren’t updated.
Glitches often
Will not open on WiFi often or at all. Seems to be down quite often.
Has some serious bugs
I booked 5 passengers on Italo from Milano Centrale to Roma Termini. However, two of us have the same name. I First used the short version of my first name to tell us apart. But, there is no way to download the tickets to Apple Wallet because it just lists first initial and last name. So, paper tickets? Really? We have different seats reserved; and the program can’t determine its two different passengers.
Also, no online support on website. Calling from the USA would be too expensive.
Sends promotional notifications
This app is sends promotional notifications and doesn’t accept Apple Pay.
Why can’t I see the platform of the train?
This is a very basic information.
I assume its the column named “track”, which is always empty.
Delay compensation cannot be claimed through app
Don’t waste your time and money on Italo! Use trenitalia instead. One of my Italo trains were delayed for 3 hours. I was hoping to file a claim for delay compensation, but the process is confusing, lengthy, and cannot be done on the app. It was so easy with Trenitalia! I will not use Italo again next time I visit Italy.
