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Italo: Italian Highspeed Train App Reviews

The Italo: Italian Highspeed Train app recently received 7 positive reviews on iPhone, iPad, and Android devices, and 4 negative reviews. Users in the United States have given Italo: Italian Highspeed Train app an average rating of 4.83 out of 5 stars, based on a total of 1.5K ratings since its release on Sep 24 by Italo SpA. Can you share your positive or negative thoughts about Italo: Italian Highspeed Train?

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Ratings and Reviews

Rated 3.71 out of 5

1.5K global ratings

5 Star

29%

4 Star

14%

3 Star

2 Star

57%

Explore global reviews of the Italo: Italian Highspeed Train app: Italy.

7 Positive User Reviews for Italo: Italian Highspeed Train

Good trains. App easy to use

Oct 9, 2024 Arizonapopi Version: 4.40 Reply

Italo

Easy to use very comfortable economy seats

Oct 9, 2024 FROGGYGIRL!!! Version: 5.10 Reply

Apple Pay

Lack of Apple Pay as option for payments... it would be great to have this option as well to speed up the payment process...

Mar 4, 2022 EnTer78 Version: 3.40 Reply

4 Negative User Reviews for Italo: Italian Highspeed Train

Has some serious bugs

I booked 5 passengers on Italo from Milano Centrale to Roma Termini. However, two of us have the same name. I First used the short version of my first name to tell us apart. But, there is no way to download the tickets to Apple Wallet because it just lists first initial and last name. So, paper tickets? Really? We have different seats reserved; and the program can’t determine its two different passengers. Also, no online support on website. Calling from the USA would be too expensive.

Oct 9, 2024 Kenlmhc Version: 3.40 Reply

Sends promotional notifications

This app is sends promotional notifications and doesn’t accept Apple Pay.

Oct 9, 2024 Grant Review Version: 4.00 Reply

Why can’t I see the platform of the train?

This is a very basic information. I assume its the column named “track”, which is always empty.

Oct 9, 2024 CloudIT Version: 4.10 Reply

Delay compensation cannot be claimed through app

Don’t waste your time and money on Italo! Use trenitalia instead. One of my Italo trains were delayed for 3 hours. I was hoping to file a claim for delay compensation, but the process is confusing, lengthy, and cannot be done on the app. It was so easy with Trenitalia! I will not use Italo again next time I visit Italy.

Oct 9, 2024 Y.H. L Version: 4.40 Reply