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Panera Bread App Reviews

The Panera Bread app recently received 28 positive reviews on iPhone, iPad, and Android devices, and 4 negative reviews. Users in the United States have given Panera Bread app an average rating of 4.90 out of 5 stars, based on a total of 1.1M ratings since its release on Sep 24 by Panera Bread. Can you share your positive or negative thoughts about Panera Bread?

Ratings and Reviews
Rated 3.75 out of 5

1.1M global ratings

5 Star
36%
4 Star
4%
3 Star
46%
2 Star
14%

28 Positive User Reviews for Panera Bread

Review

The East Main location in Spartanburg is always a pleasure to visit. They are always efficient.

Bugs found

If you go to a caramel latte and remove a shot the price goes up. Then if you try to add the shot back, the price goes up even further

Credentials in app

My credentials only work through browsers but not the app and a password manager is used to submit them. Please fix.

I Like It

The APP has always worked perfectly for me. The Staff is wonderful. Panera actually responded to my previous review with positive actions. Better Food and especially, more Cranberries in their Yogurt. I like that!!! šŸ˜šŸ‘

Needs iPad Compatibility

iPhone app and food quality are great. Would love to see and iPad version of this app as Iā€™m using this device more these days as a primary computer.

I know longer love Panera

I used love Paneraā€™s diverse menu food and drinks. However, they have changed the menu and have done away with my favorite food and drinks. It limits my choices, so to Panera I have to say good bye. The app is great, the companyā€™s poor choices not so much.šŸ¤·šŸ»ā€ā™€ļø

Doesnā€™t respect notification settings

App works fine, but Iā€™ve turned off promotional notifications and yet it still pops them up. I had to disable all notifications from this app at the system level.

Customer support

The customer support was very understanding and helpful and got the problem taken care of quickly

No payment method review

App does not ask you to confirm payment card. I placed an order and meant to use a different card from previous time but order was placed when I expected an opportunity to review/add payment. Also, could not cancel order from within the app before reordering. Had to via email and web page.

The only reason that the only

The first time in a year and the only

Flatbread Pizza

I have tried numerous pizza places and nothing compares to Paneraā€™s Flatbread pizzas. I am just so impressed. Iā€™d love to see a veggie pizza next. I think that Iā€™ve been totally spoiled, especially when my family is ordering pizza from anywhere else, and Iā€™m requesting one from Panera instead. I canā€™t say any more than I just love it!!!

App needs one quick fix

We love Panera, but here is a quick fix needed: As a customer, I always buy the breakfast sandwich feast (breakfast bundle for 4). When I select online and order the feast, the system does not allow me to select the combination of sandwiches I want (the app only lets me select one sandwich. When you go pick up, the restaurant has 4 different sandwiches ready). I want to be able to order 4 sandwiches that are the same (the one with avocado, egg, tomato and spinach), but I canā€™t

Why canā€™t I look at past orders?

I canā€™t select anything from the ā€œProfile and Settingsā€ page App is updated šŸ¤·šŸ»ā€ā™‚ļø

Almost a Great App

YOU NEED TO MAKE THE CURRENT ORDER VISIBLE OR ACCESSIBLE. Why can i only look up passed orders, not the current one. Since everything is behind the counter now how do i check my order is accurate if i cant pull it up? Especially if I order for multiple people. Love your food andthe convenience of the app but this simple feature would make a world of difference for customers and workers alike

Iā€™m surprised

about all the negative reviews. I hope they get their issues taken care of. Iā€™ve seen only improvements over the 3+ years Iā€™ve used the app. I love the order tracker which wasnā€™t there when I first started using the app and which most other restaurant apps lack. It was a shining light during the pandemic. I love that they take Apple Pay which a number of apps still lack. I think the one area thatā€™s probably more confusing than Iā€™d like is the checkout and saved payment process. Iā€™d love to s

Great deal

I work right next to a Panera and am ready to capitalized the crab out of the coffee subscription.

By far the best food app out there

This is the best food app I have ever used. The app is easy and intuitive to navigate, and saves favorites and recent orders. This make ordering easy when you have picky kids with lots of specialized tastes. We can order our food for a family of six in less than a minute, and it will be ready by the time we are at the store. It helps that they have good food in the first place, never been disappointed.

Removed THERMOS option from app

Please, bring back the thermos option to avoid wasting plastic lids and cups.

widget stopped working

Home Screen widget stopped working and app says I need to sign in. Iā€™ve signed in several times but nothing seems to work.

Never the updates you need

App works fine most of the time. Randomly logs out or forgets what day it is when applying the unlimited sip program. But now the default on app is no utensils. Iā€™m all for cutting back on waste, but when putting in a rush order and forget to request utensils itā€™s a pain. I work in a hospital so now Iā€™m still getting a plastic fork but at the expense of my employer vs Panera. Give me a quarter off if you arenā€™t giving me utensils. Or at least switch the default back to utensils included

Buggy with logging in

Great app but cannot log in with Facebook most of the time. It shoots back an errror which causes me to use website to order anything and essentially negates the purpose of the app

Apps seems to work(website should work)

Forced to use app since website doesnā€™t seem to function correctly must of time. Donā€™t wish to have more apps add feels forced. Canā€™t even place prefers on website most of time. Please allow customers to use website Best

Good App, Inconsistent Logistics

Overall great app experience. However, about 50% of the time when ordering I run into issues with my order never being prepared or being lost.

i like the food but...

if they get your order wrong or theres a problem theres no way to get a refund or contact anyone

4 Negative User Reviews for Panera Bread

Canā€™t login after last update

The app is super convenient for ordering but this latest update broke something and I canā€™t login to the app. Seems like this happens every timeā€¦

This app proves reviews can be faked

How is this 5 stars? This app is buggy , unintuitive, and constantly breaking when I try to order my sip club beverage. On top of that, the new ā€œeraā€ at Panera is heavily criticized as being a downgrade for their customers. Not sure who is giving this app 5 stars but yā€™all should be very skepticalā€¦

Was workingā€¦

The app was working perfectly fine until day two. The button to add items to your order just doesnā€™t work anymore even after reinstalling the app.

Hadnā€™t noticed how bad the app is

I will give them credit for allowing you to delete a favorite. I havenā€™t bought tuna since my wife died. On the other hand the Black Forest ham sandwich touted in the latest email is nowhere to be found in the app.