Protection 360™ App Reviews

You guys are simply the best

I want to change this to less stars. The process of filing the claim was user friendly. The location I chose to have the phone repaired was not a good choice. The tech that repairs iPhones leaves at 6p but you can make an appointment through close of business. I wanted to get my phone repaired tonight at the next available appointment. Good thing I called. I was told the iPhone tech leaves at 6p. At 6:11p I was told he was leaving. Even though the schedule online was allowing me to make

It is pretty random as far as what replacement device they will send you. I received one with cracks in the screen, as well as another one with a battery health just over 80%. They said that they don't check for those sort of things and that it has the insurance company that handles it instead of T-Mobile, so not much accountability.

Good company and fast service

We were amazingly fortunate to have Tameka help us today! She filed our claim for us in a quick manner and went above and beyond! She is fun and very knowledgeable and super enthusiastic!! We couldn’t have asked for a better experience!!

This is the second time I’ve used this app to replace my phone because I’ve found the back of it cracked! It’s so easy and so simple each time I use it. It seems too good to be true when it comes to the process. I was expecting more questions to prove you’re not lying about what actually happened. Inexpensive too when it comes to the repair.

Dropped phone and it stopped working properly. Replacing it for same.

I love 360 they really helped

Great customer service and I am very satisfied with you guys! Thank you

Convenient and fast first time using the app and I think is the perfect way to deal with this kind of problems. Couldn’t be happier makes my life easier doesn’t waste my time.

It makes it much easier

Está aplicación para reclamo está muy especial!

Es algo que jamás pensé en que sería realidad

I thought I would have to go to the Apple store either in Santa Barbara or Thousand Oaks. When I went to the T-Mobile store I was told I could go to Bestbuy. Thank you. That made what was needed to fix my damaged phone so much easier for me. I am so happy I have the protection plan Unfortunately my phone was unfixable and I received a new phone.

Thanks awesome job

Easy simple awesome

I feel like the app should let the consumer/user know how the device will be sent. For example, will it come via UPS, USPS, FedEx, Amazon. I would also prefer an expected arrival date to be shown on the claim. The app was easy to use, I especially appreciated the opportunity to set the app down to take care of other things, and come back and not have to start over.

Es fácil de usar y presentar una solicitud

It kills many birds with one stone. That’s a fact. I really appreciate it!

THIS APP MADE IT WAY EASIER TO FILE A CLAIM IT WAS QUICK AND PAINLESS LOL WAYYYY BETTER THAN HAVING TO USE THE LINKS THEY BE SENDING YOU LOL LOVED THIS APP

The app is very organized and enables me to find documents and allow me to file a claim on a first screen. I like this app very much. And I will use this app for any claim I have to file in the future!

App keeps crashing

I have not had any luck with this app. It chose and found out my phone but then gave me instructions on how to do things on an entirely different platform. Possibly a newer version of my phone. It’s not accurate at all..

I got a bunch of scratches on my phone and I have apple insurance on my phone so when it gets scratches or cracks they can fix it…so I went to the apple store and they said they couldn’t fix it but they could fix giant gaping cracks!!!😡😡😡 but with t-mobile THEY can fix it and even though I have to pay… it’s only 29 bucks! All those awful people that don’t like this company… they are just haters!

Easy to navigate and navigate.

Toby Rocks! Patient, thorough and kind. Give him a raise

Is an Awesome plan and an awesome app

Very good service ! Thank y’all !

Works smoothly and easy to navigate. Great tech support!!!!

I need help with iPhone 13 and to many emails I don’t know how they have my email that I’m not interested unless it’s important please just mail me and update thank you and be safe 😊

Great Reliable Trustworthy Fast Response! #1 in my World!

Hi justwanted to express what a great experience I had at store in lacey township Steve had patients of a stains hes was great Again his name is Steve thank you nick’s dad Dominic 6097568619

Thank you Lucy for your amazing experience late last night on helping me out in fixing my phone. My phone is working much better. I did everything you advised me to do with it. Thank you for being you. Your awesome . Have a great day. JacalynNelson

I need help with iPhone 13 and to many emails I don’t know how they have my email that I’m not interested unless it’s important please just mail me and update thank you and be safe 😊

Patient and pleasant technicians. Able to talk to techs Love it !!!

This app makes it so easy to make an insurance claim, I love it!

Great company Quick to help you in any problems you may be haveing I hope to be with the for a long time!!

Telephone specialist was succinct, engaging and completely professional!

Hosiptal and I Will be home in two more weeks . Thanks for being helpful with me on. I will be able to pay my bill next month. Thanks for being Waiting with me. Thanks so much. This is Mrs. Venetta Raglin, what are you looking ?

I love it. I am happy that I have it.

Not happy with the TLife app I downloaded it and now I can not log into my account even with the Face ID

The system will not allow me to access the plan. It denies my code. Why?