SimplePractice Client Portal App Reviews

I wish the app would allow parents to obtain Superbills, submit paperwork and obtain as much content as the website allows.

I happened upon this app while using my iPhone and was able to sign in without issue. But when moving over to my iPad and attempting to sign in, I got “Link Expired-enter email again to receive new link” error message. I then logged out of the app from my phone and tried again from iPad—same thing. So I tried logging back in from my phone, but it now started displaying error message too… I attempted 5 times (back to back) and got the same result. I then waited about 15 minutes and retried with

I use this app more than I use the website. It’s so much easier and the dashboard looks great. Face ID works great and often have no general issues. Two things I would like to see improvements on are 1. Able to customize notifications. I often get a lot of email notifications I would like to disable. 2. Able to remove old cards saved in the app. They pile up and I can only add but can’t remove.

It’s a bit annoying getting constantly signed out and then the whole system crashes if you sign in sometimes. The notifications sometimes work but not well enough for me to not have minor anxiety over them. I’ve almost missed appointments because of it.

This wasn’t always the case, but in the last few months this app has been crashing whenever I open it after I have received a message, sent a message, or am in the middle of typing out a message. The structure and layout otherwise is really good, I hope they update it soon to fix these issues, as it isn’t that bad really but just very annoying and inconvenient.

“Client Portal” is an odd choice for the published app’s name and the lack of a full-screen iPad version creates a frustrating user experience. To end on a positive note, at least it works.

I met Elena during my EMDR training and was immediately drawn to her style. She is thoughtful, inspiring and open minded. Her guidance, knowledge, encouragement and insight are inspiring. I hope to be half the counselor that she is!

Easy to use and straight forward

Login is an issue since last update. Just needed to mention it. I missed an appointment because I couldn’t log in.

To the developer…. The practice says they don’t know what to do or how to fix it. And the vibe I got was that they were NOT going to contact support to fix the problem. Please help!!

I am having the worst luck with this thing. I can receive appointment reminders form simple practice however I can not access the portal with my email. Although the reminders come to my email. It’s the worst.

The notifications alert never clear from the corner of the app icon and I keep getting notifications to finish forms when my forms have been completed for weeks. When I open the app there are no forms there to fill out.

Lots of my providers use this app. When I go to request a new appt, the last week of every month is cut off. I can’t scroll the screen down or turn my phone to landscape mode to change it.