Hyatt Inclusive Collection App Reviews

Everyone is doing an excellent job!!! Thank you in advance for an amazing job during our eight year wedding anniversary week!!! We were here in 2018 for our honeymoon and came back because the onyx is the best in Punta Cana!!! we will recommend it to all our friends and family because of the kindness and excellent service. Everyone has given us.

App works grate. Can see all info for each restaurant.

I am just enjoying my stay here at this resort is one of the most beautiful, magnificent resort and the people are beautiful and the atmosphere is breathtaking. Thank you so much for a job. Well done team must come again.

The app is nice to have. I have found it’s not updated very well. One show started 30 minutes earlier than it shows on the app. And one restaurant it not even listed. The restaurant times and dates open are not accurate.

I’ve been incredibly impressed with the accommodations and the beauty of this place. The servers here are so happy and kind. It’s been a dream

Wonderful rooms, attentive service, great pools, lots of dining choices, plus the Dreams resort next door adds even more dining, water activities, and entertainment. We’ll definitely return

But many features don’t work on it. I’d it functioned properly it would be wonderful..

The French restaurant is nothing short of perfection from the food to the staff. In fact all the restaurants are really good. I have to say that the spoon is not so good, I see that they are trying, but our food was always cold - not warm COLD. When I said something they were very accommodating!!! The host at the spoon was very personable and for such a young girl it was a pleasure to see. The spa is unbelievable so good to every moment from start to finish. We are here on our anniversary and i

Really like the hotel and most of the amenities but the WiFi is very slow and keep loosing connection

Excellent resort and first class service.

Food was good, service was excellent and I love the secret box for dish and utensil retrieval!! Thanks so much!!

Missing some links to book things

Great app maybe I haven’t found it but would like to be able to see the account room charges.

The staff needs training. Instead of focusing on my room number, they should have been focusing on service. There was one serving utensil for sandwiches and desserts. I asked for a second serving utensil and I was told that one is for both. I felt sorry for the vegans and fish allergy members. No silverware for the fruit. Only champagne and wine to drink. Plenty of champagne glasses. Improvement is needed.

Very disappointed!! A/C is really bad! Hotel Lobby floor is constantly too warm, unpleasant to dine and sit around in these conditions. A/C in our room never cools enough as programmed by thermostat. Only customer service at the Italian Restaurant is great, otherwise waiting time for a table in all other restaurants is ridiculous and it takes 45 min to one hour to receive the food.

Rooms by the pool are newly remodeled and look great! Mexican restaurant got a ton of guests food poisoning. Don’t eat there! Was under staffed and they didn’t seem to really like there job. The beach and dock were great, slides at the pool were fun.