25 Positive User Reviews for Lufthansa
Memnuniyet
İstanbul havayolunda billet ve bagaj teslim alanında bulunan Buse hanım çok güleryüzlü ve çok yardımcı oldu.çok memnun kaldım bir sonra ki uçuşumu da Lufthansa ile yapacağım. Buse hanımın da sizin tarafınızdan da takdir edilmesini rica ediyorum.
App is good
The app is good but only gave it 4 stars. No sort or filtering option when looking for flights.
Very easy to Use
The application is easy to use, and it shows all the updated information, easy to use easy to book and easy to follow your flight.
Mr
Great service from great crew, I love flying with Lufthansa!
Kind and efficient
They are on time, kind and quality
No time given to get to connecting flight. Too many check points we already did on first leg of trip
Need to make it workable easier for seniors almost heart attack trying to get to gate on time
What the hell is wrong with your business class
Why do you have tiny seats in business class. What a rip off
Easy
It is a very good app
Slow but steady
The app is a bit slow in going through the steps. But handled my check in and keeping me posted of developments very well and in a timely manner. Still new and checking out the features.
Mr:
Lufthansa is absolutely my favorite airline .
Could be more customer friendly
Check in was smooth, so was flying. Reason for giving 3 is bad seats and no charging in Frankfurt to Munich economy class. Seattle to Munich Premium economy was excellent.
Good management
The years of flying has its advantages. You guys know how to manage people and flights.
Thank you
Works well, but review request freezes app
One of the best airline apps, but the pop-up requesting a review won’t go away when I rate it. This occurred at a time I needed information, so I had to search within the airport to find what I needed. Frustrating.
Invalid document number
Unable to check in because the app has decided my passport number is invalid. I’ve tried other random numbers, and they work, but not mine. Website has the same issue.
App is tremendously better than previous version, but God awful slow.
Feb 2023; Great update
This app was a hot mess for a long time, the recent update has made it clean and easy to navigate.
Renter booking every time??
A nice app and very useful, but I took off two stars because I’m tired of looking for and entering the booking code for my upcoming flights *every time I use the app*!!
How are other airline apps able to remember bookings and the Lufthansa app isn’t?
Doodle DAC
Easy to follow and nice and convenient to use.
One capable airlines app
Bought tickets and completed check-in from the app for an international trip using Apple Pay. Awesome UX
Washington State is missing
I can’t accurately update the address in my profile as the USA state Washington is missing from the drop down menu. You have all the other States with a W, but no Washington. Please add it. Danke.
Service
Everthing ITS ok. I like Lufthansa. I don’t like canceling one of my trip from returning home. But… I am sure they have a good reason. I am likely I found another ticket!👍
Efficient System for an Airline
The app is easy to navigate and has all the necessary details I need on the front page of the app.
Nice App
Appreciate up to date gate information
Slow App
Takes too long
To access
Your booking.
2 Negative User Reviews for Lufthansa
Award booking UX is terrible
As the award booking opens as a browser, first, it needs you to sign in with an email code every single time, and then it also has the browser close X prominently all the time, which makes it very easy to close instead of going back to list, and then you have to sign in again.
Ads via notifications 👎
Enabling notifications also enables ads from Lufthansa. There seems to be no way to opt out.
The notifications for flights and the overall app are good, but enabling notifications for traveling app shouldn’t also mean that I get ads, so I leave notifications turned off.
It’s a disappointing experience.