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Lufthansa App Reviews

The Lufthansa app recently received 25 positive reviews on iPhone, iPad, and Android devices, and 2 negative reviews. Users in the United States have given Lufthansa app an average rating of 4.72 out of 5 stars, based on a total of 75K ratings since its release on Oct 25 by Deutsche Lufthansa AG. Can you share your positive or negative thoughts about Lufthansa?

Ratings and Reviews
Rated 4.12 out of 5

75K global ratings

5 Star
48%
4 Star
16%
3 Star
28%
2 Star
8%

Explore global reviews of the Lufthansa app: Germany, Spain, France, Italy, Sweden.

25 Positive User Reviews for Lufthansa

Memnuniyet

İstanbul havayolunda billet ve bagaj teslim alanında bulunan Buse hanım çok güleryüzlü ve çok yardımcı oldu.çok memnun kaldım bir sonra ki uçuşumu da Lufthansa ile yapacağım. Buse hanımın da sizin tarafınızdan da takdir edilmesini rica ediyorum.

App is good

The app is good but only gave it 4 stars. No sort or filtering option when looking for flights.

Very easy to Use

The application is easy to use, and it shows all the updated information, easy to use easy to book and easy to follow your flight.

Mr

Great service from great crew, I love flying with Lufthansa!

Kind and efficient

They are on time, kind and quality

No time given to get to connecting flight. Too many check points we already did on first leg of trip

Need to make it workable easier for seniors almost heart attack trying to get to gate on time

What the hell is wrong with your business class

Why do you have tiny seats in business class. What a rip off

Easy

It is a very good app

Slow but steady

The app is a bit slow in going through the steps. But handled my check in and keeping me posted of developments very well and in a timely manner. Still new and checking out the features.

Mr:

Lufthansa is absolutely my favorite airline .

Could be more customer friendly

Check in was smooth, so was flying. Reason for giving 3 is bad seats and no charging in Frankfurt to Munich economy class. Seattle to Munich Premium economy was excellent.

Good management

The years of flying has its advantages. You guys know how to manage people and flights. Thank you

Works well, but review request freezes app

One of the best airline apps, but the pop-up requesting a review won’t go away when I rate it. This occurred at a time I needed information, so I had to search within the airport to find what I needed. Frustrating.

Invalid document number

Unable to check in because the app has decided my passport number is invalid. I’ve tried other random numbers, and they work, but not mine. Website has the same issue. App is tremendously better than previous version, but God awful slow.

Feb 2023; Great update

This app was a hot mess for a long time, the recent update has made it clean and easy to navigate.

Renter booking every time??

A nice app and very useful, but I took off two stars because I’m tired of looking for and entering the booking code for my upcoming flights *every time I use the app*!! How are other airline apps able to remember bookings and the Lufthansa app isn’t?

Doodle DAC

Easy to follow and nice and convenient to use.

One capable airlines app

Bought tickets and completed check-in from the app for an international trip using Apple Pay. Awesome UX

Washington State is missing

I can’t accurately update the address in my profile as the USA state Washington is missing from the drop down menu. You have all the other States with a W, but no Washington. Please add it. Danke.

Service

Everthing ITS ok. I like Lufthansa. I don’t like canceling one of my trip from returning home. But… I am sure they have a good reason. I am likely I found another ticket!👍

Efficient System for an Airline

The app is easy to navigate and has all the necessary details I need on the front page of the app.

Nice App

Appreciate up to date gate information

Slow App

Takes too long To access Your booking.

2 Negative User Reviews for Lufthansa

Award booking UX is terrible

As the award booking opens as a browser, first, it needs you to sign in with an email code every single time, and then it also has the browser close X prominently all the time, which makes it very easy to close instead of going back to list, and then you have to sign in again.

Ads via notifications 👎

Enabling notifications also enables ads from Lufthansa. There seems to be no way to opt out. The notifications for flights and the overall app are good, but enabling notifications for traveling app shouldn’t also mean that I get ads, so I leave notifications turned off. It’s a disappointing experience.