My Highmark App App Reviews

I’ve only been on this app for about twenty minutes and it has some really cool features!

I’m no long able to see my card information or my current out of pocket expense. This has been the past few week. Contacted Highmark they have visibility on there system

The app and customer service is flawed. The written responses in the app are so poorly written that I hope it’s AI. Using the app for the support function is basically pointless and a major time waster. Customer service is lacking. I could hear kids in the background during the entire call, which made it hard to hear. Along with that, the call was of little help. I was able to figure out the information I needed on my own later on. The app is functional, but there is room for improvement.

Definitely a step up from the previous website. Looks modern and has lots of health info that I wasn’t expecting.

I love that I can access my benefits at one click. It is really convenient to have my claims info within easy reach and my card numbers without having my physical card with me. It has already come in handy a few times!

Face ID activated but… does not seem to function for the log in step.

The app is easy to use and provides more than what I expected from my health insurance. Great improvement.

Really nice app. I can even connect with Apple Health to track my steps and do health activities. Pretty cool and unexpected.

Confusing navigation. It seems every screen requires your acceptance for something. After several months, still can’t access my HSA.

The app takes a long time to update acknowledged and updated information.

Keeps bouncing from the app to a website within app. Doesn’t allow you to choose a pcp. Hoping once I have test results I’ll easily see their results.

The app is fine but there is no access to HSA information. Makes no sense as to why we would not have that?

If you search for specialists, you can get a list. At the bottom of the page there’s a download button. Once selected, the app gives you a PDF that you canNOT download. Why let the app create a pdf the user can’t use? It’s almost like this site it meant to be used on a computer only, and not on a phone OR iPad.

Got in app but still not a fan

Experience it well done but details are lacking. Error messages regularly occur with no explanation. Buttons don’t work. It clocks for extended periods of time. It just doesn’t seem ready for prime time usage.