Petco: The Pet Parents Partner App Reviews

So glad I discovered the Petco app! Getting a discount for things I would buy if walking in makes it even better. My dogs love the Stella & Chewy products!

Petco online deals are definitely worth downloading the app. As mom, I love the ability to order curbside and not have to bring my family in…it’s definitely a time saver. The app tends to glitch a lot for me when searching and selecting single cans of food though. Customer service is very helpful though!

App crashes constantly and is very slow and buggy. I’ve been using this app for 3 years and it has not gotten one bit better. It freezes and crashes so much while trying to order that I could drive to the store and get it quicker than using the app to order, You would figure that a big company in todays tech time would have at least attempted to fix the issues. Love you Petco but your app is horrible…ps the website isn’t much better

Hannah and Toni are so knowledgeable and helpful. Thank you both !!

I needed dogfood delivered ASAP and Chewy was the only one to deliver next day.

It’s easy to find items in the website

So Phresh paper pellet cat litter works great for my cats. I highly recommend if you’re looking for a no dust litter. This litter doesn’t make crumbs all over the house like clay litter does. It also is better for cats too!!

I love using this App! It make it so easy to use my rewards. I also placed my first delivery order and I was able to apply my discounts without a any issues.

Unfortunately I can’t scan barcode with the camera

I don’t find the App Store that using friendly.

I like the organization of the app and how fast it is to set up.

I appreciate all of the discounts & perks that I get on my Vital Care Premier membership. I have 2 standard poodles that love the Merrick brand canned dog food. My standard poodles are groomed at the Plano TX Petco location on West 15th street . Alex is a wonderful groomer!

I’ve had to delete and download the app again and I still cannot access my grooming appointments. Is there a problem with the app? I have to go to the actual website to manage my grooming appointments. Although it’s not difficult to this, it’s still an inconvenience and defeats the purpose of having the app.

Having trouble set up grooming appointment, seems easy to select options but moving onto next tab after selecting breed and inputting birthday and pet name. Love shopping at the store but would like to book grooming appointment so my dog can get a special treatment once a month 4 stars for now, until we get the grooming page figured out, 5 stars after the change. Help me out please!! Lol Thank you

Petco provides good quality materials that are friendly to all pets of all sizes.

I haven’t ordered my dog’s food in several months as it had been out of stock for that long. This is frustrating considering I buy dog food with Petco to take advantage of the reward for a free bag of dog food and have not been able to take advantage of that due to out of stock issues.

the app glitches crashes and reloads after every task given.

This app is hard to navigate and find what you are looking for.

Doesn’t let you delete your pets. Super glitchy. Customer service is a bunch of dumb slow people with HEAVY accents. Shouldn’t be this difficult to provide customer service. Fix your IT issues & hire better people please.