ResortPass App Reviews

Easy and fun way to spend the day with friends

I can’t check out on the app. Just spins and spins and spins. I tried deleting and redownloading. No luck.

I recently purchased multiple passes for a group trip we had planned. I was told I could get a refund up to the night before if needed. I tried to get a refund for one of the passes a couple days before our reservation since one person in our group was unable to go. I was told I couldn’t get a refund for a singular pass but could cancel the entire booking and re rsvp. If i canceled the entire reservation and tried to re-book we wouldn't have gone swimming since there wasn’t any availability. So

I used this service on a girls trip and the overall experience was disappointing. We rented a cabana at a property on the beach only to find out that several of the inclusions were no longer available. I followed up with resort pass customer service who asked if we spoke to the hotel. Which I mentioned I had in my original email. After that, there was no response from resort pass. Find a hotel that will work with you directly so that your concerns will actually be dealt with onsite and in a tim