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ResortPass App Reviews

The ResortPass app recently received 4 positive reviews on iPhone, iPad, and Android devices, and 3 negative reviews. Users in the United States have given ResortPass app an average rating of 4.93 out of 5 stars, based on a total of 12.3K ratings since its release on Jun 24 by ResortPass. Can you share your positive or negative thoughts about ResortPass?

Ratings and Reviews
Rated 3.50 out of 5

12.3K global ratings

5 Star
25%
4 Star
0%
3 Star
0%
2 Star
75%

4 Positive User Reviews for ResortPass

Staycation!

Easy and fun way to spend the day with friends

3 Negative User Reviews for ResortPass

Can’t pay on app

I can’t check out on the app. Just spins and spins and spins. I tried deleting and redownloading. No luck.

Recent group visit

I recently purchased multiple passes for a group trip we had planned. I was told I could get a refund up to the night before if needed. I tried to get a refund for one of the passes a couple days before our reservation since one person in our group was unable to go. I was told I couldn’t get a refund for a singular pass but could cancel the entire booking and re rsvp. If i canceled the entire reservation and tried to re-book we wouldn't have gone swimming since there wasn’t any availability. So

Out of date property listings and poor customer service

I used this service on a girls trip and the overall experience was disappointing. We rented a cabana at a property on the beach only to find out that several of the inclusions were no longer available. I followed up with resort pass customer service who asked if we spoke to the hotel. Which I mentioned I had in my original email. After that, there was no response from resort pass. Find a hotel that will work with you directly so that your concerns will actually be dealt with onsite and in a tim