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Smou App Reviews

The Smou app recently received 7 positive reviews on iPhone, iPad, and Android devices, and 3 negative reviews. Users in the United States have given Smou app an average rating of 3.98 out of 5 stars, based on a total of 265 ratings since its release on Jul 24 by Ajuntament de Barcelona. Can you share your positive or negative thoughts about Smou?

Ratings and Reviews
Rated 3.00 out of 5

265 global ratings

5 Star
0%
4 Star
0%
3 Star
57%
2 Star
43%

Explore global reviews of the Smou app: Germany, Spain, France, Italy, Sweden.

7 Positive User Reviews for Smou

App is ok. Electric car charging is not.

Electric car charging points are often not working or are working badly. 30 minute time limit for charging is not useful, and there doesn’t seem to be any enforcement for people who ignore the time limit. Worst of all if someone is plugged into the slow charging port with their own cable, the fast charger cannot be used. Poor implementation and badly thought out.

Great idea but slowest app ever

It’s an excellent app for taking care of connecting all of the personal transportation options in Barcelona but honestly it’s all useless if the app constantly crashes or takes 2 minutes to start up just to unlock a Bicing. I preferred when the Bicing app was just fast and had one purpose. Adding all these other features just made the app slow or crash constantly (on an iPhone 12). Optimize the app for speed and everything should be fine! Use a faster QR code reader. Consider offering NFC integr

Great idea but slowest app ever

It’s an excellent app for taking care of connecting all of the personal transportation options in Barcelona but honestly it’s all useless if the app constantly crashes or takes 2 minutes to start up just to unlock a Bicing. I preferred when the Bicing app was just fast and had one purpose. Adding all these other features just made the app slow or crash constantly (on an iPhone 12). Optimize the app for speed and everything should be fine! Use a faster QR code reader. Consider offering NFC inte

Can’t see which direction I’m facing on map

It’s not currently possible to see which direction I’m facing on the map. This makes it hard to know how to get to a bike station. On multiple occasions I’ve gone the wrong way thinking I was going the right way. The app also takes quite a long time to load compared to other apps like Google maps for example. It’s not fun to stare at a black loading screen while I’m standing and waiting next to a bike I want to rent.

3 Negative User Reviews for Smou

Bad

App is slow, crashes, and doesn’t interface well with the user. Can’t believe this is what we need to use to get a bike in Barcelona. Just sad and mediocre.

Information for tourists

If you are in the city of Barcelona and trying to rent the bikes, they are red with the label ‘bicing’, this of the app you need to use them. Unfortunately this runs by a membership program- One option is €50/yr and then some rates per use, Another option is €35 initiation fee, and then pay per ride. We were not in the city long enough to be able to get to use them given the high base price for just signing up.

Miserable experience

The app is absolutely terrible: unreliable and buggy. Unfortunately there is no alternative and everyone have to use this. Wish the city of Barcelona would be more open to opening its services to third parties allowing for competition and better quality of services.