Universal Orlando Resort App Reviews

The food is absolute amazing and super easy UI, the service was also very fast, the waiting times was very accurate and changed very frequently, overall this app is extremely useful when going to Universal.

I think the best part about these parks here is how immersive everything is. You really feel like you are there.

Caroline is great!!

Amazing roller coasters, amazing entertainment amazing food, and a awesome place for a lot of fun

We ate inside how to train your dragons dining hall. Although the decor was spot on and very nice the $50 dining platter of salmon, sausage, chicken, French fries. Carrots and onions was served very lukewarm warm, cold. When we asked for fresh fries and carrots they too were served the same! We didn’t elect it. We payed for it but we didn’t eat eat! We’re told pretty much ohhh well.

It is so hard to get to mobile order!!!

It helps so much with the wait times and the map is amazing! You will be so lost if you don’t have this 😂😂😂 I LOVE UNIVERSALLLLL!!!!!!!!!!!!!!❤️

I get lost easily in technology, but your app seems intuitive and smooth.

The best place and app it helps sooooooooooo much!! Highly recommend.

The app is very helpful, the dining time for Mels at Universal Studios was incorrect. It shows the time for pickup, but the food was not yet ready.

This new version is great. The animations are super smooth and the new tab bar makes it so much easier to get around the app. Well done Universal Orlando devs!!

I want to thank the lovely lady at Lost & Found Fri afternoon 4/12 who had my iPhone and was kind enough to charge it until I picked it back up! So very thoughtful and a lovely ending to our fantastic two days at your lovely parks!! Until next time Universal Studios! Diane, Mark & Luke Baum, Oswego IL

I love universal so much it’s literally my happy place

Los parques siempre limpios y la amabilidad de los empleados.

Had a great 3 days at Universal and islands of adventure! Very clean and efficiently run. I felt I received a amazing experience. The negative was lack of signage throughout the park…the App was very primitive and useless in the map category Otherwise 5 stars!!!

Awesome parks and entertainment but the “ Fast Pass “ ticket option is more than ridiculous in price .

Best theme park ever

Finding the search bar is hard, categories don’t link to what I’m looking for

The fact that I have to use an app to order my food is an inconvenience. My family and I, after walking through out the park are hungry and thirsty. We go into the three broomsticks which is the closest location and after seating, we waited for a server. That fact that we waited more than 15 minutes for someone to tell us that we had to DOWNLOAD an app of all things to place our order is NOT appropriate for customers especially if it’s their first time. Either change the way how someone orders t

Waiting for food order to be ready…turns out the food folks wait for you to come to counter before they prepare your order.

WHY DO COMPANIES INSIST ON MESSING UP THEIR OWN APPS?! The app was great until the update now it’s harder to order food, the menus aren’t housed on the app it redirects to the website (always a terrible decision) and everything is more difficult to navigate and find. So frustrating!!!!!!!