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Zara App Reviews

The Zara app recently received 45 positive reviews on iPhone, iPad, and Android devices, and 7 negative reviews. Users in the United States have given Zara app an average rating of 4.80 out of 5 stars, based on a total of 300.9K ratings since its release on Sep 24 by Industria de Diseno Textil SA. Can you share your positive or negative thoughts about Zara?

Ratings and Reviews
Rated 4.42 out of 5

300.9K global ratings

5 Star
67%
4 Star
9%
3 Star
9%
2 Star
16%

Explore global reviews of the Zara app: Germany, Spain, France, Italy, Sweden.

45 Positive User Reviews for Zara

Quality

I find that most of your clothing is unique, good quality and priced right.

Excepcional!

Zara por estilo, precio, calidad, amoooo😍

Zara is in a league of its own! 💗

Zara continues to prove why it’s an absolute fashion icon, and the app gets better every single year. It feels less like a shopping app and more like a high-fashion editorial experience—I especially love the short, cinematic editorial videos that bring the collections to life. The virtual try-on feature is an absolute game-changer. Being able to upload my photo and see how the outfits look on me without stepping foot in a physical store makes shopping so easy, unique, and fun. Highly versatile

Amo Zara

Los diseños son muy bonitos, únicos, y la calidad muy buena

买到了大码女装

zara的服装只有在网点里才有性价比的衣服,在zara实体店里都是断码的垃圾衣服,不知道为什么?

The Bomb

Zara’s website is the bomb! The clothes are shown with style and class making selections effortless.

Sorting TOPS

Zara, we keep waiting for that magic update that will give us back the sorting feature for TOPS. What happened there? It’s been almost a year that we’ve lost that feature. Please bring it back ASAP.

Love Zara

Fashion and function

Beautiful Clothing

Honestly very high quality. Make sure to take your time with the measurements and find what’s right for you.

Fashion

Love your products when I was in Spain loved your store in Madrid. I loved it. I remember when they did the series there amazing beautiful great designers that you have. Who is your lead designer? I would love to know the name thank you Marc Villapania Santa Barbara, California. can’t wait to go back to Spain Madrid

Amazing service and the best quality .

One of the most amazing stores in the world.

الحمدلله

تسوق بدون ازدحام والتوتر من فضل الله علينا

Challenging Website

I find the Zara website very hard to navigate. I am not a fan! I would purchase more stuff if it was easier to find.

Great Selections

For this holiday season i found some awesome pieces.

6/5

Just amazing amazing wow totally no words right now

Love but

Please!!! List reviews for more accurate information!

Awesome app

I really like how the app is interactive. The scan and QR scan of receipts with photos is super helpful! The product photos & layout is a nice touch.

Best store ever !!!

As ex employee i keep continuing shopping here - best place ever .!

Why don’t Zara list different colors on same item ex. Black or beige leather jacket or shoes etc.

Or Why there’s no half shoes sizes from 9 ?

Beautifully designed app

I love how this app is designed! It’s so aesthetic and the UX is wonderful. Keep it up!

Different but OK

it’s a lot easier to navigate through sale items than new arrived… but easy is not something Zara looks for. their priority is artistic pictures.

Love the shoes

Always love their shoes and the great variety.

!…WISHING ON A STA-ZARA 🤩🙌 ⭐️💫🌟✨

HOPING THAT ZARA WILL MAKE THE EARTH MOVE BY PLANTING A FLAGSHIP STORE LOCATION IN CHARLOTTE NORTH CAROLINA 🤞🤞🤞🤞🤞🫶🫶🫶🫶🫶🙌🙌🙌🙌🙌 How ZARACULOUS …ZANTASTIC THIS WOULD BE!!! #ZARACHARLOTTENC

Amo Zara

Es hermosa cada prenda y es de colección llevo más 20 años comprando. Gracias y felices fiestas! Los amo <3

Awesome design! Address glitch

I love the app except there is one glitch in the address box. I tried to fill out my address several times and it kept taking me to this Google auto fill box that wouldn’t let me change my address. I eventually figured it out, but it took a while! Could be more user-friendly.

Awesome clothes

Easy to shop one of my favorite places to shop 🥰

Descriptive the merchandise

Could to have more description about the merchandise like how longe is the sleeve, the longe dress, bust etc, but in total the app is good friendly interface and intuitive easy to use! Thanks

cute and stylish

I mainly shop here for my daughter and they have such cute clothing and good material which last long !

I love this brand

This is my favorite brand, the clothes, the colors, the fabrics! Highly recommend!

Zara boots

I truly love Zara. It keeps up with the latest fashions.

Bugs are out of control

The bugs are out of control on the app right now. Love their clothes but I can’t even shop. I can’t imagine how much money they are losing if people can’t open or purchase anything online. Please fix!

Brenda

I love Zara and the app is so user friendly

European vs USA store

I used to Zara in Europe and products are different. But I found today something I was looking for and hope US stores will have my favorites. Thank you

Detailed info

Very hard to get detailed info especially on items with same description but different numbers. Chat didn’t help. It would b nice to see reviews on the site

Great service AND quality items

And any returns are never a problem

Shop till you drop

Zara is the ultimate shopping experience for all.

Customer service improvement please!

Zara has a great quality of clothes! However I wish customer service in the store should be as friendly and understanding and fast to be able to make returns as easy! Help your employees to improve by training and show the importance of customer service!

Fabulous customer service!!!

Fabulous Customer service! Zara aims to please! Kwm27

7 Negative User Reviews for Zara

Ew clothing

I used to love Zara but shein has way better design that you guys and the prices are way better and the quality is the same you guys have forgotten the reason why you became Zara because you used to produce what the women like not horrible plane clothing

Too expensive

Zara used to be affordable. What’s up? There are enough luxury brands only for the rich, in the Zara home app, one pillowcase was $34 dollars. Its disappointing. Getting tired that even fast fashion is unattainable for the commoners.

Fix your navigation, it’s barely usable aop

Scrolling right shouldn’t be a different product. Add return back button, I don’t want to tap x 20 times to get to where I was. When on product page, do not hide the home button. Allow product reviews like any other site/app. I can keep going but it’s your job so ask AI or look at any other shopping app

Buena marca

She asked me, "Why are Zara stores so beautiful in Mexico, but here the staff is so poorly dressed? The guy at the entrance never says hello, even when you're friendly. But above all, there's no one to help you when you need something."

Not user friendly

Not easy to navigate. I gave up on browsing and ended up not placing an order.

Technology issues

In attempt to ordering a gift for my boyfriend, I wanted to leave a gift note for him. I could not do so due to technical issues with the app. Every time I try to submit the gift note I would receive different pop-ups. For example, incorrect URL, etc..

Clumsy website

Very clumsy website that requires one to constantly put in their information, even when using the app. Each time you go on, you have to sign in even if you were just away from your phone for a little bit of time. Doesn’t show you the cost for shipping, very difficult to find a nearby store to deliver to, and took way too long. I will not be using this website or app again regardless of how much my kid might want something. It took me a whole damn day!