ÖBB Tickets App Reviews

I found this app to be easy to use, quick, and informative. I purchased tickets using my US credit card without issue, immediately received confirmation emails, and was able to easily access my tickets from the app home screen. On the day of travel, my app updated as changes to my train’s schedule occurred. I’m very pleased with ÖBB.

The app works just fine, don’t understand why people are complaining so much…

The app seemed pretty good to me, similar in quality to the Swiss railway app and better than Amtrak’s in the US. It doesn’t seem to handle local transit well though.

Easy to buy simple tickets for immediate use. However, some trips must start within 2 hours of the valid date & time. Adding a discount is difficult, and if you reserve a seat you can’t reserve your partner’s seat where you want it. You could be next to each other or separate. Unless you buy two separate tickets. You do save money over buying tickets at the station, but sometimes the savings aren’t worth the hassle of this app. And, of course, finding schedules, etc., requires you to use the ÖBB

Dumbfounded at the negative reviews. Unless there were issues in the past that were since corrected. This was fantastic for a traveler from the US to book ticket, upgrade, see schedules and monitor changes in the timelines for connections.

The location services setting doesn’t seem to work and tracks your location even when the app isn’t targeted. All of your route favorites will be removed after updating. The new ticket window is a big improvement because you don’t need to scroll down for the code when the conductor checks tickets

Works well for buying and showing tickets

I’ve had no troubles with this app! It works well and it’s nice to be able to purchase tickets at the Austrian price and not pay to use a different service. I especially like using it for airport transfers from the main train station to the airport.

I was able to order tickets without making an account first, and paid with my Visa card with no problem. Confirmation was immediately sent to my inbox. I was unable to do these things on my laptop, and very happy it worked on my phone.

App works exactly as it should for me

I find it very frustrating that the app lacks updates. It does not notify you of train delays and doesn't provide train numbers.

So often, the app will not allow payment. It’s entirely unpredictable, but seems most likely when you’re in a hurry. The purchase that worked fine in the morning will not function that evening. Enormously and unnecessarily frustrating.

I think a YouTube or instruction manual should accompany this app. And requiring these is the definition of a POOR User Interface. I am on an Austrian Train now and it is comfortable clean, on time, and the staff are pleasant. It is a shame this ÖBB App and OBB website are so bad. Really really bad.